Are you travelling soon? In case you have to change your hotel reservations, listen to this episode to learn what to say.
Slow dialog: 1:19
Explanations: 4:32
Fast dialog: 17:58
Reservation agent: Hello, Milton Hotel reservations. How may I assist you?
Sally: Hi, I’m calling to make some changes to an existing reservation.
Reservation agent: Certainly. Do you have the reservation number?
Sally: Sure, it’s 234678.
Reservation agent: That’s a reservation for Sally Menkel. Is that right?
Sally: Yes, that’s right. I’d like to change the check-in date from September 15th to September 16th.
Reservation agent: Certainly. I can make that change for you. Is that the only change?
Sally: No, the check-out date will also change, from the 23rd to the 24th.
Reservation agent: No problem. We have you arriving on the 16th of September and departing the 24th of September. Will there be anything else?
Sally: Yes, there will be two people in my party, not just one.
Reservation agent: I’ve made that change. Anything else I can help you with?
Sally: Yes, instead of a courtyard room, I’d like a room with a view, preferably on an upper floor.
Reservation agent: I can certainly change that for you, although there will be a change in the room rate. The new rate is $189 per night.
Sally: On second thought, I’d prefer a suite that overlooks the pool. Is that possible?
Reservation agent: Certainly. The new rate is $249 per night.
Sally: Oh, that’s really expensive. I think I’d better to stick to my original room.
Reservation agent: All right. I’ve changed your reservation back to a courtyard room. Anything else?
Sally: Maybe I should shorten my stay. If I do that, I could afford a suite. Yes, let’s change the dates and the rooms again.
Reservation agent: Let me make a suggestion. Let’s cancel this reservation and make a whole new one. That way, we can make sure everything is correct.
Sally: Oh, that’s not too much trouble for you, is it? I’d hate to be a bother.
Reservation agent: No, no trouble at all.

Script by Dr. Lucy Tse