If you make a mistake, you usually have to fix it eventually. Find out what happens when a business makes a mistake with its product on this episode.
Slow dialog: 1:25
Explanations: 3:33
Fast dialog: 16:12
Melissa: This is a disaster! If we have to recall 100,000 units, we’ll take a huge loss this year.
Lee: We have no choice. The product defect poses a safety hazard. If we don’t act quickly, we’ll have a huge liability issue on our hands.
Melissa: I think we’re blowing this out of proportion. Only a small amount of our June product run was affected.
Lee: Yes, but even one case of someone getting hurt because of the defect would be a PR nightmare, and that’s on top of the charges of negligence we’d have to face in court. We need to get ahead of this now.
Melissa: All right, all right. I guess we have no choice. Should we hold a press conference to announce the recall?
Lee: We’ll send out a press release first and then hold a press conference.
Melissa: I’m putting you in charge of it. Get it done.
Lee: You mean in charge of getting the press release sent out?
Melissa: I mean that and the press conference. You can face the press and answer their questions.
Lee: You’re throwing me to the wolves?
Melissa: Not at all. I’m helping you raise your profile in the company. You should be thanking me.
Lee: Somehow I don’t feel so grateful.

Script by Dr. Lucy Tse